Phone Monday through Friday 8:00 a.m.-6:00 p.m.
1-800-933-ASCD (2723)
Address 1703 North Beauregard St. Alexandria, VA 22311-1714
Complete Customer Service Details
Order, join, or register online 24 hours a day!
ASCD accepts only credit card payments online. Purchasers may order online using a Visa, MasterCard, American Express, or Discover card.
For other payment options, including bank wires, please contact the Service Center, or visit our ordering area for more information.
For books:
For videos:
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Access and update important account information online.
1. Click "My Account," and log in. 2. Select "Orders." 3. Enter your search criteria, and click "Go." 4. Click the "Order Number" link.
1. Click "My Account," and log in. 2. Select "Downloads."
The My Submissions area will allow users to start a new submission and view open or closed submissions.
We suggest that all users review our procedures and guidelines for submitting a proposal. Visit our conference area to view calls for proposals. If an event is open to accept proposals, important information will be displayed on the Professional Development Call for Proposals page.
Submit a proposal today!
Note: The primary presenter must be logged into the proposal system.
Access your purchased downloadable products (e-books, videos, audios, etc.) online.
Select Online and Premium Online members may access their member e-book bundled with bonus MOBI and EPUB files online.
What's New!
Easily access e-books purchased from the ASCD store on your iPad. More
Our PDF e-books are best read using Adobe Reader on a computer or an iPad. Although files can be loaded onto a Kindle, the reading experience may display poorly even on the largest model, the Kindle DX.
ASCD offers PDF e-books of most titles for sale in the online store. When available, the PDF e-book is bundled with bonus MOBI and EPUB files to ensure compatibility with any device you choose to use, such as a Kindle or Nook. All Select Online and Premium Online member e-books are bundled with bonus MOBI and EPUB files.
More information about ASCD's e-books can be found on the Frequently Asked Questions About ASCD's Electronic Publications page.
ASCD's downloadable videos are available in Windows Media format. Users may download the latest version of Windows Media Player.
Some files, including ASCD PD QuickKits™ and e-book bundles, will come as a zipped file. Users will need WinZip or a similar application to open the file and extract the contents. Each file will include a document that helps you choose and load the right version for your system.
You may access online learning programs immediately after purchasing by following the instructions in your e-mail confirmation.
Actual shipping and tax costs will be applied during checkout. All sales are in U.S. dollars. ASCD assesses and remits a goods and services tax (GST), at a rate of 5 percent, from Canadian members and customers. Canadian members and customers are responsible for any additional taxes, duties, or fees.
All members and customers outside the United States and Canada may also be subject to GST/VAT, to be charged when the order is delivered. All international taxes, duties, and fees are the responsibility of the customer; the international rate charged is dependent upon individual country tax rates.
Orders placed under individual accounts will not receive tax-exempt status. If the order is for a school/organization/institution and you wish to receive both member pricing and tax-exempt status, please do not submit your order online and instead contact the Service Center at 1-800-933-2723 or 1-703-578-9600 for support.
Shipping and Handling
Continental U.S. and HI*
Canada
All Other Countries
For orders under $25.00
$6.50
$13.00
$16.00
$25.00–$74.99
$9.00
$17.00
$22.00
$75.00–$124.99
$11.00
$21.00
$29.00
$125.00–$349.99
$14.00
$25.00
$35.00
$350.00 and over
6%
11%
15%
*Due to shipment provider regulations, all shipments to Alaska and U.S. territories will be charged UPS 2nd-day rates. The actual rate will display during the checkout process. Shipping charges for orders weighing over 149 pounds will be calculated manually by the ASCD staff.
Shipping and handling charges for rush service can be obtained by calling ASCD's Service Center at 1-800-933-ASCD (2723) or 1-703-578-9600. Hours are Monday–Friday, 8:00 a.m.–6:00 p.m., eastern time. ¡Se habla español!
Our goal is to exceed your expectations for quality products and service. If within the time limit specified below you feel that we have fallen short of this goal, we will issue you a credit, refund, or exchange.
No prior authorization is needed to return books to ASCD for credit providing the procedures below are followed.
Time Limit for Returns
A request for an extension of return privileges must be in writing. Returns must be shipped prepaid to
ASCD Returns c/o PBD 905 Carlow Drive Unit B Bolingbrook, IL 60490
ASCD's hours of operation are from 8:00 a.m. to 6:00 p.m. eastern time, Monday through Friday.
Please contact us, and a Service Center consultant will respond to your request during normal business hours.
You may also find the answer to your question in our Frequently Asked Questions.
Please contact us online today! Submit an online inquiry.
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ASCD respects intellectual property rights and adheres to the laws governing them. Learn more about our permissions policy and submit your request online.