by Douglas B. Reeves
Here is a simple recipe for leading change. First, pour a truckload of
evidence into an ungreased container. Stir in a crock full of inspirational
rhetoric. Add two heaping portions of administrative imperatives.
Finally, dump into the mix precisely one ton of fear. Bring to
a boil.
If this recipe were effective, then change leadership would not be
the single greatest challenge for organizations around the world—not
only in education, but also in business, government, professional practices,
and nonprofit organizations. Deutschman (2007) demonstrates
that the typical combination of evidence, authority, and fear is insufficient to lead the vast majority of people to make decisions that will
save their own lives, gain years with their loved ones, and avoid painful
and debilitating illness and eventual death. The fear of pain and death
is not, for many people, greater than their unwillingness to change.
In the business world, the results of failed change efforts have "been
appalling, with wasted resources and burned-out, scared, or frustrated
employees" (Kotter, 2006, p. 4). Despite the potential cataclysmic
effects of global warming, the current wave of environmentalism is best
represented by rock stars addressing conferences on climate change, transported to the affair by private jet and a Hummer limousine. It is
little wonder that change in educational systems is elusive. Vander Ark
(Wagner, Kegan, Lahey, & Lemons, 2006) summarized the challenges
well when he noted, "This work is hard—it's complicated, technical,
personal, and political" (p. xi).
In my attempts to advise almost 200,000 readers of Educational
Leadership every month about leading change, I have had the unexpected
pleasure of an e-mail inbox overflowing with helpful ripostes, a
sample of which include the following:
- "I've always been a collaborative leader, and I know that we
have to get buy-in from all the stakeholders before we can start a successful
change effort. Therefore, until you can explain to me how to get
buy-in from everyone, I'm afraid that change will have to wait."
- "Of course I want to change—it's just that everyone else is
resisting it."
- "I believe you, Doug—really. It's just that no one else in my
school does. So I'm afraid that change is quite impossible right now."
These correspondents are my colleagues, my friends, my readers. Writers
like me wouldn't be worth much without them. On the other hand,
writers like me aren't worth much more than another gust of hot air
unless our readers actually do something. Unless words are transformed
into action, then we are the proverbial clanging gong, generating lots
of noise but little meaning. The result of paralysis in the face of change
is toxic and counterproductive. As Schmoker (2006) concludes, "our
typical attempts to reform our schools not only fail but will have a
corrupting effect as we engage in the pretense of instructional improvement"
(p. 30).
The overwhelming challenges of change inevitably lead to
cynicism. When employees are treated as the detritus of change
efforts rather than the keys to effective change implementation, then organizations cannot be surprised that firms such as Despair, Inc.
thrive. Despair markets what it calls "demotivators," such as a poster
with a picture of a salmon leaping into the mouth of a hungry bear,
along with the caption "The journey of a thousand miles sometimes
ends very, very badly." The poster with the title "Change" has a vivid
picture of a tornado and the caption "When the winds of change blow
hard enough, the most trivial of things can turn into deadly projectiles."
My favorite is the one titled "Despair," with the caption "It's
always darkest just before it goes pitch black."
It doesn't have to be this way. Fullan (2008) tells us encouragingly
that we can create FOEs—Firms of Endearment—by engaging our
colleagues rather than manipulating them. In more than two-and-ahalf
million miles of travel to schools in every part of the world, I have
found a growing number of change leaders. These are the people who
not only implement change successfully, but also appear to thrive on
it. Their colleagues are no more insightful, desperate, or well informed
than average. Their circumstances are neither more dire nor more
comfortable, so change is executed neither at the edge of a sword nor
in the security of a riskless environment. Rather, these change leaders
share a common commitment to the notion that ideas are more important
than personalities. They challenge the popular leadership literature
that elevates charisma over character, machismo over modesty.
The change leaders described in this book are veterans and novices,
women and men; they represent a broad spectrum of cultures and
backgrounds. They are introverts and extroverts, teachers and administrators,
exceptional and ordinary. You will not find "Leadership by
Attila the Hun" in the following pages any more than you will find the
elusive attributes of saints. You will find, I hope, people like you, sharing
similar challenges but perhaps with different results. Their stories
are completely authentic. Unlike what frequently passes for "research"
that is veiled in anonymity and rarely, if ever, verifiable, you will read about real people and real schools, with names and locations clearly
identified.
We begin with a consideration of the conditions for change.
Educational leaders are expert in announcing change, scattering the
seeds of promising ideas. But they are considerably less adept at moving
aside the initiatives of the previous year so that the seeds of the new
announcement have the slightest opportunity to take root. Hence the
injunction that we must "pull the weeds" before we "plant new flowers."
You will also find Change Readiness Assessments for individuals
and organizations, tools that could be useful to complete before you
embark on the next change initiative. Culture is deeply ingrained in
educational institutions, and so we closely examine what it takes to
change school culture. The first part of the book closes with a consideration
of myths related to change and leadership.
The second part of the book considers planning for change,
which involves a combination of people and process, with the former
beating the latter by a good distance. It isn't that strategic planning, as
it is frequently practiced, is worthless. It can actually be much worse
than that, with counterproductive results that are sustained far longer
than the changes the strategists purported to plan. Fortunately, there
are effective planning models that replace piles of three-ring binders
with highly focused goals and action plans. Individual and small-group
actions, which formulate the essence of successful change, can be nurtured
and sustained with effective coaching. However, just as "strategic
planning" has frequently been anything but strategic, so also "coaching"
represents a range of meanings, from pseudotherapy to a catalyst
for performance that transforms individuals and organizations.
Third, we consider the essentials of change implementation, using
real examples of elementary and secondary schools that have moved
change initiatives from rhetoric to reality. Although many change
initiatives focus on the basics of literacy and math, the evidence from this part of the book reminds us that successful schools, including those
with enormous demographic challenges, see the arts not as a frill but as
an integral part of the intellectual and academic development of their
students. We also confront the significant difference between what
change leaders say and what they do. This chasm is the result not of
malice or ineptitude, but rather of a lack of descriptive rigor. When, for
example, we hear terms such as "instructional leadership," the difference
between vapid slogans and meaningful implementation comes
down to the details of daily conversations and decisions by leaders in
classrooms and schools.
In the fourth part of the book we consider the issue of sustaining
change. Hargreaves and Fink (2006) remind us that international
lessons, from Scandinavia to Zambia, shed some light on the essential
nature that culture plays in sustaining meaningful change. Sustainability
has less to do with five-year plans redolent of Stalin and more to do
with the perspective that those responsible for change have outside of
themselves. Here we find the missing ingredient in the recipe. Evidence
is, of course, important. Administrative clarity is essential. Fear
can be not only a natural human reaction to the evidence but also a
powerful and even an appropriate element of the change equation. But
if we have learned anything over the past several decades of research in
change leadership, it is that evidence, commands, and fears are insufficient to create change at either the individual or the organizational
level. Sustainable change requires a reorientation of priorities and values
so that the comfort and convenience of the individual is no longer
the measure by which the legitimacy of change is considered. Rather,
we respond to a vision of change that is so compelling and whose benefits for others are so overwhelming that we see students and colleagues
not as cogs in the machine but as stars in a galaxy that outshines our
fears and dwarfs our apprehensions. At the same time—and this is the
key to change leadership—we know that each star in the firmament holds an essential place, and without it, a constellation would be
diminished. Thus the paradox of change leadership is the elevation of a
vision far greater than the individual and, at the same time, the elevation
of the individual to a place that is unique, powerful, and essential.
You are about to meet leaders who have done precisely that.
If you would like to continue the dialogue and share your own
stories of successful change leadership, log on to www.Change
Leaders.info, a noncommercial Web site devoted exclusively to sharing
research, case studies, and ideas about successful change leadership.
Copyright © 2009 by ASCD. All rights reserved. No part of this publication—including the drawings, graphs, illustrations, or chapters, except for brief quotations in critical reviews or articles—may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission from ASCD.