Heather Hein is a communications consultant at McREL International. For the past decade, she has written and edited a variety of publications and materials that engage educators in McREL's work. Hein has taught English as a second language to adults and has worked as a journalist; she now serves as managing editor of McREL's magazine, Changing Schools, and provides editorial support and guidance for the organization. She can be reached at hhein@mcrel.org.